March 21, 2024

Listen Up: The Power of Customer-Centricity in Today’s Market

American Customer Satisfaction Index (ACSI) data indicates a concerning trend in that customer satisfaction is declining. This is attributed to evolving customer expectations, which demand seamless experiences surpassing current business offerings. Additionally, heightened competition in saturated markets may prompt cost-cutting measures, impacting service quality. Furthermore, traditional survey methods are becoming less effective due to survey…

Read more