March 22, 2024

Change Communications for Customers: Turn Pain Points into Peak Points

In life, change is inevitable. In business, change is vital. Warren Bennis Change, in life or business, is difficult to accept, process, and embrace. According to a 2019 Gartner report, 73% of change-affected employees experience moderate to high level stress. But employees aren’t the only ones impacted by change management—customers are as well. Taking a…

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