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Should I have a Customer Advocacy Program or a Customer Advisory Board?

Word of mouth exists since the beginning of commerce. But it has evolved over centuries and exploded into a hot new trend since social media exists. You want as many advocates as possible to empower your sales, marketing and product development.

A customer advisory board is a very select subset of your advocates. It is a group of people who meet regularly and collaborate to take your company forward in the long term. It is an activity reserved from your most prized and active customer advocates. The C-levels of your customers.

According to productplan.com businesses assemble customer advisory boards with several common objectives in mind, including:

  • To create champions for their brand
  • To validate product ideas and guide the product roadmap
  • To help shape their marketing messaging
  • To gather market intelligence

Other strategic tasks a customer advisory board could help with include:

  • Discover new markets or new opportunities in the current one
  • Uncover the marketing triggers that make customers press the buy button
  • Understand major trends in the customer industry and anticipate a solution

While a Customer Advocacy Marketing Program influences the current market, helps with sales and enhances your product, it is the Customer Advisory Board that will keep your business future proof and always growing.

Related Knowledge-Base Articles:

How Does Customer Advocacy Marketing Drive Business Growth?

In the 21st century, growth means setting yourself apart, where countless others are jostling for elbow space – this is true whether you are an individual professional, a startup looking for funding, or a well-loved consumer brand in the market. This is where customer advocacy can help your brand.

Why Hire a Customer Advocacy Marketing Agency?

In the 21st century, growth means setting yourself apart, where countless others are jostling for elbow space – this is true whether you are an individual professional, a startup looking for funding, or a well-loved consumer brand in the market. This is where customer advocacy can help your brand.

Hungry for customer advocacy marketing knowledge?

Browse through our resources library to learn about inbound recruitment, automating engagement tasks, getting internal buy-in, setting program goals and everything else you need to know to recruit, nurture and engage customer advocates.

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