Navigating the Path to True Customer Centricity: The Elements of a Customer Centricity Audit

June 19, 2024

Conducting a customer centricity audit with the help of an external consultant can provide the insights and guidance needed to align efforts, enhance the customer experience, and drive sustainable growth. Discover the key areas of an effective customer centricity audit in this infographic.

Navigating the path to true customer centricity: The elements of a customer centricity audit
Navigating the path to true customer centricity: The elements of a customer centricity audit

This is an infographic by Lauren Turner, member of the Advocacy Mavens Coalition.

The Advocacy Mavens Coalition is an association of open for contracting customer-led professionals, each with extensive industry experience. We’re experts in building advocacy and community programs, designing experiences, running advisory boards, creating content, managing and migrating platforms, and more.

Our members are experienced advocacy marketing strategists, community and customer success managers, educators, designers, video producers, analysts, and technical consultants. Whatever your program goals, this coalition has you covered!

Want to hear more about our services? Drop us a note! https://bit.ly/amc-asks